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Healthcare Quality and Patient Safety


Healthcare Quality and Patient Safety

  • The healthcare has become more effective at the same time it has also become more complex and involves the use of modern technologies, medicine, and treatment
  • We are also now treating a greater proportion of older and sicker patients
  • These factors, coupled with decreased financial resources in more settings, can result in errors
  • The quality of any healthcare setting is its total system characteristics and without patient safety, there can be no quality of care
  • Reducing and ultimately eliminating the medical errors is an urgent imperative in the healthcare organization
  • Healthcare safety comprehends all healthcare setting and includes the patient and staff experience as well as the clinical, environmental and services aspects of safety
  • Whether the focus is on medications or surgery, the goals are the same as to ensure patients are being treated in an absolutely safe environment
  • The TQM concept in healthcare quality and safety is to achieve zero defects pursuing perfection
  • To pursue perfection in the healthcare system, a systematic and logical review of six key areas; structure, environment, equipment/ technology, processes, people and leadership /culture has to be ensured
Course Contents
  • Introduction to:
    • Healthcare Quality Concepts
    • Structure, process, and outcomes
    • System Thinking
    • Healthcare Delivery Setting
    • Care Coordination
    • Risk Management
  • Healthcare Safety Essentials, Science of Safety
  • Importance of Human factors for Quality and Patient Safety
  • Types of Medical Errors and Harms
  • Creating and Sustaining Healthcare Safety Culture
  • Leadership and Culture; integrating healthcare Safety Concepts into an organization
  • JCI Healthcare Safety Goals
  • Healthcare Safety Program Development
  • Health Information Technology
  • Implementing Safe Medication Practices
  • Legal & Ethical Issues in Risk Management
  • Never Events, RCA and FMEA
  • Patients and their families Empowerment, Engagement and Activation
  • Tools for Improving Quality and Safety
  • IHI Triple Aims
  • Introduction to Riphah IHI Open School Chapter

By the end of the course, participants will be able to:

  • Understand and apply strategies and tools of QI and patient safety in their hospitals
  • Plan QI and patient safety goals and integrate with the mission, vision and strategic goals of their hospitals
  • Become change agents to improve Quality and develop a culture of patient safety in their hospitals
  • Collect data, analyze to be able to reduce medical errors in their hospitals
  • Assemble, train and manage multidisciplinary teams for continuous Quality improvement in their hospitals
Focus Group

This certificate course designed in considering the needs of healthcare settings of Pakistan and the following group will get the maximum benefits:

  • Medical Directors, Medical Superintendents/ Administrators, Physicians, Surgeons, Dental Surgeons, Nurses, Healthcare Workers, Pharmacists, Rehabilitation Sciences Graduates, Quality Assurance Managers /Executives/Officers, House Officers and Medical Students
Duration of Course
Three days
Course Fee

Individual: PKR 9,000

Group (5 or more persons from one organization): PKR 6,750

Students (subject to production of valid evidence from an institution): PKR 6,750

Riphah affiliated Institutions: PKR 4,500